Instant Customer AnswersInstant Customer Answers

Enhance your customers’ interactions and win customer loyalty by responding instantly to customer queries and providing online self-service solutions.

The Group1 Software e2 suite of products is an advanced Electronic Document Management solution that gives you access to customer documents from anywhere at any time – and opens up new opportunities for your customer communications.

Find out more about each of the e2 products at right by clicking the appropriate link to the Group1 Software website.

 

 

 

 

 

 

 

e2 Vaulte2 Vault

A high-performance document repository that gives you universal access to all your customer documents, e2 Vault is at the heart of an integrated CCM enterprise solution.

Reduce costs by cutting down on paper copies, ensure legal compliance and bring down ongoing maintenance and support costs. And rest easy knowing that your archive of stored documents is secure and always available.

Read more about e2 Vault

e2 Service and e2 Presente2 Service and e2 Present

With e2 Service, your customer service representatives can search and retrieve exact copies of customer documents on-the-fly, even when searching using incomplete information.

Drive customer satisfaction to a new level by finding the right document and solving customer problems on the spot. Or create a web-interface with e2 Present for customer self-service and document retrieval.

Read more about e2 Service or e2 Present

e2 Online Account Management and e2 Paye2 Online Account Management and e2 Pay

Offer your customers the most advanced online account management tools - account status, exact bill presentment, dispute resolution and online payment options. e2 Online Account Management is a secure, stable billing system that gives your customers the best possible online experience. Or use e2 Pay to add simple and secure payment functionality to your website.

Read more about e2 Online Account Management and e2 Pay